To access Sun Life’s Plan Member Services, you will need an access ID and password. Please follow the instructions as provided on Sun Life’s website, entering 50832 as the contract/policy number and 219 plus your employee ID as the certificate/member number.
As you may be aware, you can stop your optional coverage or change to single coverage at any time, but you can only change from single to family or add optional coverage if (1) there is a break in your partial-load contracts of more than six months or (2) for life insurance only, you complete the prescribed health questionnaire or there is a change in your dependents or marital status. If there is a change in your dependents or marital status you may choose family and/or optional coverage by completing a new enrolment form and submitting it within 31 days of the change.
Online Benefit Claims are available. Active employees have the option to submit paramedical, vision care and dental claims electronically through Sun Life’s plan member site.
Please be advised that while the information pertaining to the claim is submitted electronically, you will need to keep your original receipts for a period of 12 months from the date of claim in case Sun Life conducts an audit. Failure to provide receipts when requested by Sun Life will result in the loss of access to online claims, and possible further action. This service is not mandatory, so you can still submit paper claims.
Many of these and other questions about benefits are covered in the benefit booklet.
Please refer to the Partial Load Booklet below.
Thank-you to Local 556–representing faculty at George Brown College–for sharing these resources.